Exchange Policy – VERO NEPAL

 

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At VERO NEPAL, we aim to ensure customer satisfaction with every purchase. Please read our exchange policy carefully before placing an order. By purchasing from VERO NEPAL, you agree to the terms outlined below.

1. 24-Hour Exchange Eligibility

To be eligible for an exchange, customers must request it within 24 hours of receiving the product.

Exchange Conditions

The product must:

• Be unused and unworn
• Be in original packaging
• Have all original tags attached
• Be in the same condition as delivered

2. No Refund Policy

VERO NEPAL does not offer cash refunds.
All approved requests are eligible for exchange only, subject to product availability.

3. Items Not Eligible for Exchange

Exchange requests will not be accepted if:

• The item has been worn, washed, or used
• The product has perfume smell or signs of use
• The item is damaged, stained, or altered by the customer
• Original tags are removed
• Packaging is missing
• The product was purchased under sale or clearance
• The request is made after 24 hours of delivery

4. Damaged or Incorrect Product

If you receive a damaged or incorrect item:

• Send clear photos immediately after delivery
• Contact us within 24 hours
• Claims without photo proof may not be accepted

5. Exchange Process

To request an exchange, customers must email:

officialveronepal@gmail.com

Include the following details:

• Order Number
• Product Name
• Reason for Exchange
• Clear Photos (if applicable)

Our team will review the request and respond within 24-48 business hours.

6. Shipping Charges for Exchange

Customers are responsible for all exchange shipping costs unless the error was made by VERO NEPAL.

7. Contact Information

For any questions regarding our exchange policy, please contact:

Email: officialveronepal@gmail.com
Brand: VERO NEPAL